30-Day Money Back Guarantee:
If you are not 100% satisfied, we're happy to help you return or exchange your purchase. All orders placed after mid-November have an extended guarantee through 31 January for the holidays. Contact us after receiving your order, then we will email you the steps for a full refund.*
Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee.
NOTE: This guarantee only applies to orders placed on ShotKam’s webstore at shotkam.com.
* Associated shipping fees are not refundable.
How to Return for Refund: Request a Return Authorization Form by emailing Support@shotkam.com or messaging us through our Contact Us website form.
Two (2) Year Warranty:
If any technical issue arises within two years of purchase, we will repair or replace your camera free of charge. The warranty is non-transferable and remains solely with the original buyer. It does not transfer if the camera is sold to a new buyer.
In addition to the "Warranty Details" below, ShotKam may restrict warranty services when damage is caused by abnormal usage or water damage when the rear cap was not on (water can enter through USB port). This warranty does NOT cover any camera that has been either:
- Disassembled (e.g. removal of front lens cap or back green lock ring).
- Altered, repaired, or modified.
- Damaged or destroyed by accidents or similar events or by any intentional, reckless, or negligent acts or omissions of any party.
Do not attempt to repair or modify the ShotKam Camera yourself. Disassembling the ShotKam Camera will void your warrant. This includes removing the front lens or the rear colorful metal ring that securely keeps the PCB inside the metal tubing. The only removable piece is the rear screw-on cap.
ShotKam LLC (“Manufacturer”) warrants to the original end user (“Purchaser”) that for 2 years from delivery date (“Warranty Period”) the ShotKam camera (excluding any third party software) and accessories (“Product”) will be free from defects in materials and workmanship when properly installed and used for its intended purpose and in its intended operating environment.
In the event of a defect, return the Product to the Manufacturer, but only after instructed to do so by Manufacturer. Email ShotKam LLC at firstname.lastname@example.org for a Return Authorization Form. Purchaser shall ship and bear the cost of shipping the Product to Manufacturer, and Manufacturer shall bear the cost of shipping the Product back to Purchaser (after the completion of service under this limited warranty). Purchaser’s exclusive remedy and Manufacturer’s entire liability under this warranty will be for Manufacturer at its option to repair or replace the Product or refund purchase price less any rebates.
Manufacturer does not warrant against loss of any data (including data stored on Product returned to Manufacturer for service), and assumes no liability for such loss. Manufacturer does not warrant against barrel damage. Purchaser must ensure the bracket's rubber pads are flush against the barrel as this will avoid any marks on the barrel. Do not remove or bend the rubber pads on the mount.
Purchaser assumes all liability, and as such releases Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim that may occur resulting from or during use of the Product, whether or not such use is foreseeable by Manufacturer.